Our Remodeling Process

  We had a pretty great experience with Mastercraft! They added a shower to our half bath and re did the flooring in that bathroom and our kitchen. Everything turned out... read more beautiful. I really appreciated the responsiveness from the managers of the project. First we had Jimmy, then Bryan. Both very nice! Bryan made me feel extra comfortable when I had any questions or concerns which I really appreciated. I am thankful for the good communication and beautiful outcome! Thanks so much to everyone who helped out!

  Thank you, MasterCraft for refreshing our kitchen. It is beautiful. MasterCraft was the only contractor we spoke to that did not try to upsell us, did not try to talk... read more us out of refacing our perfectly fine cabinets, and gave us a reasonable bid. Thank you to Bryan, Jimmy and Kayla. You tended to us with care from the start. I would name all of the other excellent craftspeople that worked on the the kitchen, but I am afraid I will leave someone out. Each did an amazing job and it was easy to have such lovely folks in our home. Even our dogs liked everyone. Thank you, too, for going with the flow when we had some additions mid-stream. We have more work to do on our aging house. You will be the first we call for the next project. Thank you, again.

  Mastercrafthi remodeled our 22 year old kitchen and laundry room from ground up. Overall project was executed well. 4.5* would have been more appropriate but I decided to give 5*... read more due to their skills in certain areas, responsiveness, always on time, and good communication with us.

The goods are:
Team was highly responsive, professionals, and very accommodating to our requests.
Everyone worked hard without exception and everyone was pleasant and respectful including Brad and Spencer. We were very pleased with that.

A couple of people I would like to single out.
Alex the carpenter was fantastic and extremely skilled, resourceful, saved multiple situations that could have been bad without him. Thank you Alex for a phenomenal job.
Our backsplash tiles were ribbon mesh type that each tile consists of at least 15 small and large pieces that need to be cut carefully and laid out properly. Johnny the tile guy did a great job, was very patient, skilled, took his time measuring and was very accurate laying out the tiles. The final backsplash product was amazing. Thank you Johnny for a job well done.

Overall the final completed kitchen and laundry room were much better than what we expected. Thanks to all involved including project manager Gabe and general manager Bryan.

The not so goods are:
Countertop fabricator and subcontractor to Mastercrafthi did an okay job. The owner dismissed our concerns and needs, the subcontractor team was understaffed, rushed the work and did bad job calking certain sections. I would not recommend them.
Drywall work and final texturing is average at best. I would recommend that Mastercrafthi hires a better skilled person for drywall work in general.
Communication between management and professionals doing the work could have been better. Some errors has occurred but corrected later, not a big deal but still I would recommend that Mastercrafthi implement better procedure for proper communication between management and professionals doing the actual work.

So the 4.5-5*s is well deserved. I will definitely consider Mastercrafthi for future remodeling projects and I definitely recommend them. Job well done guys. Thanks a million. Antoine

  We saved for years for our remodel and are thrilled with the job from MasterCraft Home Improvement. Gabe and Kayla and the team were so knowledgeable, patient, and kind. They... read more worked 4-6 days a week to gut and remodel our whole kitchen, bathrooms, lighting, and floors. We felt like we were listened to and our property respected. Thank you!

  The kitchen floor of my mobile home developed a bulge that clearly indicated water damage. I took my best shot on finding a construction company to deal with this. I... read more also didn't expect my insurance company to pay for this because--well, they're an insurance company.

So not be sure if I would get any financial help I'm very happy to say that I did get insurance money but more importantly I worked with an excellent construction company. Even if I did have to pay out of my pocket I would have felt that I got my money's worth. I think that's an important statement.

Everyone I worked with was conscientious, thorough, and did excellent work. And they were also friendly--would I almost say happy? It was great working with this company and I highly recommend them.

  I worked with MasterCraft earlier this year to remove the staircase wall, build out the master bath and do some other plumbing, electrical and remodel work.

They are... read more a FANTASTIC team. I can't recommend them highly enough. Gabe went out of his way to help get the results I wanted and gave input along the way, giving me ideas I am so thankful for now.

The whole organization was great to work with. Things were well coordinated, lots of different people with specialist skills to come and help at short notice. I was really, really pleased with how the project went and love the results. I also think it was good value for money.

Thank you to everyone at MasterCraft! 100% plan on working with them again for any future projects and have already sent their details to friends.

(I also have to give thanks to William and Wyatt. Super hard working, polite and always went above and beyond)

  Do not trust all of these positive reviews like I did. Completely regret choosing this company. They took 3 times longer to complete the project than estimated with zero explanation... read more or excuse. They also appear to sub out the vast majority of their work and their subs caused a lot of damage to the property. Really shocked any company like this can stay in business. Again, DO NOT trust all of these 'glowing' these reviews like I did. Horrible mistake that I wish I never made. It cost me so much more money in the long run due to innumerable issues... extremely stressful

  Our drains were having issues, and Bryson and Michael were at our place within an hour. They quickly fixed both sinks and were incredibly friendly and polite. 45 minutes after... read more leaving, we had an emergency with our shower flooding into our laundry room, and Bryson immediately returned to fix the shower. Huge credit to the team and company for a great job. Would highly recommend again.

  We went with Mastercraft for a large renovation of our kitchen and two bathrooms, plus a few other things. The whole team was awesome. Gabe was really communicative as our... read more project manager and came up with some great ideas when we needed them. Chris installed most of our cabinets and his attention to detail was awesome- we kept our flooring so the cabinet placement had to be just right. Kayla was our initial point person and was also great to work with. Overall awesome crew to have to work on such a big project. They were so professional and got everything done well and close to our original estimated timeline.